Position Summary

We are seeking organized and detail-oriented eCommerce Marketplace Specialists to manage the day-to-day operation of assigned online marketplaces. Potential assignments include Amazon, Walmart, Best Buy, Target, Wayfair, and other eCommerce channels.

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This posting may be used to fill multiple positions. Each specialist will receive a defined marketplace or operational focus based on company needs, experience, and individual strengths. Individual team members will not be expected to manage every marketplace listed.

Key Responsibilities

Marketplace & Account Operations

• Manage the day-to-day operation of assigned marketplace accounts.
• Monitor account notifications, policy requirements, performance standards, and account-health concerns.
• Maintain accurate pricing, inventory availability, fulfillment settings, and customer-facing information.
• Monitor orders, cancellations, returns, tracking, and applicable service measures.
• Open and manage marketplace support cases through resolution.
• Maintain current knowledge of assigned marketplace requirements and capabilities.

Product Listings & Catalog

• Create, publish, maintain, and optimize marketplace product listings.
• Adapt approved titles, descriptions, attributes, keywords, images, categories, and other product information to meet channel requirements.
• Coordinate new-product launches and ensure listings are published accurately and on schedule.
• Investigate rejected products, suppressed listings, missing attributes, variation problems, and other catalog issues.
• Use marketplace portals, bulk-upload templates, spreadsheets, feeds, and available integrations.

Inventory & Fulfillment

• Monitor inventory availability and identify potential stock-out, excess-inventory, or fulfillment risks.
• Coordinate marketplace needs with Production, Shipping, Customer Service, and other departments.
• Depending on assignment, assist with forecasting, replenishment, shipment planning, receiving follow-up, or merchant-fulfilled operations.
• Investigate applicable shipment, order, inventory, or receiving discrepancies.

Promotions & Reporting

• Implement approved pricing changes, promotions, coupons, deals, and marketplace merchandising activities.
• Pull and maintain sales, traffic, conversion, inventory, catalog, order, promotion, and account-health reports for assigned channels.
• Explain performance results, risks, and opportunities.
• Recommend practical operational, catalog, inventory, or promotional improvements.

Team Collaboration

• Coordinate with Product Design, Creative Marketing, Content Marketing, Paid Advertising, Production, Shipping, and Customer Service.
• Maintain organized marketplace records and documentation.
• Document repeatable processes and cross-train with other marketplace specialists for backup coverage.

Qualifications

• Associate or bachelor’s degree in business, marketing, eCommerce, supply chain, analytics, communications, or a related field, or equivalent relevant experience.
• Strong Microsoft Excel skills, including the ability to organize, filter, sort, validate, and analyze large datasets.
• Strong analytical skills with the ability to interpret sales, traffic, conversion, inventory,
catalog, and operational data.
• Ability to identify trends, discrepancies, risks, and opportunities and turn findings into practical recommendations.
• High attention to detail when working with SKUs, product information, pricing, inventory, orders, and marketplace reports.
• Ability to learn marketplace systems, policies, terminology, and technical requirements.
• Strong organizational and time-management skills with the ability to manage recurring responsibilities, product launches, support cases, and deadlines.
• Strong problem-solving skills and the ability to investigate issues and manage them through resolution.
• Clear written and verbal communication skills with consistent follow-through.
• Ability to collaborate effectively with eCommerce, marketing, creative, production, shipping, and customer-service teams.
• Ability to work full-time on-site in Tremont, Illinois.

Preferred Skills

• Experience in eCommerce, online retail, supply chain, digital merchandising, catalog management, inventory planning, or data analysis through employment, internships, academic projects, or independent online selling.
• Familiarity with Amazon Seller Central, Walmart Seller Center, Target Plus, Best Buy Marketplace, Wayfair Partner Home, Shopify, or another eCommerce platform.
• Experience using Microsoft Excel functions, formulas, PivotTables, lookups, and other tools to organize and analyze data.
• Experience preparing recurring reports, dashboards, or performance summaries to support business decisions.
• Familiarity with marketplace product listings, item setup, variations, product attributes, bulk-upload templates, inventory management, or order processing.
• Experience working with large product catalogs or structured product data.
• Basic knowledge of marketplace search optimization, conversion, pricing, promotions, account health, or inventory performance.
• Experience identifying data discrepancies, troubleshooting platform issues, or managing support cases.
• Experience working with physical consumer products, retail merchandise, or licensed products.

Performance Expectations

• Accurate and timely marketplace product listings.
• Consistent monitoring of account health, orders, inventory, and platform notifications.
• Timely resolution of support cases and marketplace issues.
• Accurate implementation of approved pricing and promotions.
• Organized and reliable marketplace reporting.
• Clear identification of performance risks and opportunities.
• Effective coordination with other departments.
• Accurate maintenance of marketplace records and processes.

Compensation & Benefits

• Competitive compensation.
• Professional development opportunities.
• Career growth within the organization.